Senior Technical Claims Support Officer

Location: Victoria
Job Type: Permanent
Specialisation: Other
Salary: Negotiable
Reference: PR/008265_1641791549
Contact: Holly Crawford
Email: email Holly

About the Company:

Our client is a multi-office network located in regional Victoria and Melbourne CBD and provides premium warranty and insurance products sold by trusted partners. They have the goal to deliver the best and highest quality service whenever unexpected vehicle issues arise. This opportunity will provide plenty of growth and opportunity as they are a growing office and have recently revamped their training and internal processes with a new manager.

The Role:

As a Senior Technical Claims Support Officer, your daily duties and responsibilities include but are not limited to;

  • Desktop reviews of mechanical faults and determining what cause of action to take.
  • Being the referral point of contract during the claims process.
  • Assisting the Claims team with complex claims.
  • Providing excellent customer service on all calls.
  • Handling inbound and outbound phone calls.
  • Resolve complaints and processing disputes in accordance with company guidelines.
  • Liaising with senior team members, directing and escalating claims.
  • Writing accurate and detailed reports.
  • Liaising with stakeholders when necessary.


  • At least 2 years in a Claims consultant role.
  • Having a Mechanic background or an understanding of car parts with a keen interest motor vehicles.
  • Ideally previous employment in a Automotive or Car Dealership position.
  • Strong communication skills both written and verbal.
  • Must have the experience and ability to work in a fast-paced call environment.
  • A high level of organisational skills and high attention to detail.
  • Ability to work individually and within a team.
  • Must be resilient, motivated and energetic.

The Benefits:

  • Flexibility with WFH options.
  • A fantastic opportunity to join a team with a new manager with full training provided.
  • Ability to earn quarterly bonuses & a competitive salary on offer.

To Apply:

Click "Apply Now"

Call Holly Crawford on 0493273180 for a confidential discussion.