Senior Technical Claims Support Officer

Location: Melbourne CBD
Job Type: Permanent
Specialisation: Other
Salary: Negotiable
Reference: PR/008265_1636431679
Contact: Eryn Button
Email: email Eryn

About the Company:

Our client is a multi-office network located in regional Victoria and Melbourne CBD and provides premium warranty and insurance products sold by trusted partners. They have the goal to deliver the best and highest quality service whenever unexpected vehicle issues arise. This opportunity will provide plenty of growth and opportunity as they are a growing office and have recently revamped their training and internal processes with a new manager.

The Role:

As a Senior Technical Claims Support Officer, your daily duties and responsibilities include but are not limited to;

  • Assessing the Mechanical fault and determining what cause of action to take.
  • Being the referral point of contract during the claims process.
  • Assisting the Claims team with complex claims.
  • Providing excellent service on all calls.
  • Handling inbound and outbound phone calls.
  • Resolve complaints and processing disputes in accordance with company guidelines.
  • Liaising with senior team members and directing and escalating claims.
  • Writing accurate and detailed reports.
  • Liaising with stakeholders when necessary.


  • At least 1+ years' in a Claims consultant role.
  • An understanding of car parts or coming from a Mechanic background or a keen interest in cars and motor vehicles.
  • Ideally must come from a previous Automotive or Car Dealership position.
  • Strong communication skills both written and verbal.
  • Must have the ability to use phone in a fast-paced environment.
  • A high level of organisational skills and high attention to detail.
  • Ability to work individually and within a team.
  • Must be resilient, motivated and energetic.

The Benefits:

  • Flexibility with WFH options.
  • A fantastic opportunity to join a team with a new manager with strong systems and training in place.
  • Full training provided.
  • Ability to earn quarterly bonuses & a competitive salary on offer.

To Apply:

Click "Apply Now"

Call Eryn Button on 0411867493 for a confidential discussion or email your CV to