Senior Systems Analyst

Location: Melbourne
Job Type: Temporary
Specialisation: Networks & Systems Administration
Salary: Negotiable
Reference: CR/008490_1637209753
Contact: Mary-Ann Waterstone
Email: email Mary-Ann

We are seeking an experienced systems analyst to join a highly visible program of work for a long term contract until June 2024.

** Please note you must be an Australian Citizen in order to obtain security clearances **

You will be responsible for actively facilitating the management of incidents and problems. This includes day-to-day operations, improving models and workflows, working with other process owners to ensure there is an integrated approach to the design and implementation of problem management and incident management. Actively, on an ongoing basis, facilitate coordination with internal and external suppliers to log, investigate, and pursue incidents and problems through to resolution.


To be considered, you must demonstrate the following:

  • Demonstrated strong incident resolution and problem management skills
  • Exceptional commercial acumen and customer service with an ability to act in the best interests of the organisation.
  • Solid understanding of the Information Technology Infrastructure Library (ITIL) processes and tools and good technical expertise in working with and troubleshooting applications / technologies (including Jira Service Management)
  • Experience supporting contemporary technologies including MS Azure, Dynamics 365 and F5 Load Balancers.
  • An understanding of, and experience in managing certificates.
  • Experience operating in an environment with focused (ITSM) Service Management


Desirable

  • Reporting experience, including creating, validating and running reports using contemporary tools such as Power BI.

Reference: M33