Salesforce Functional Analyst - Service Cloud

Location: Melbourne
Job Type: Permanent
Specialisation: Business Systems/Analysts
Salary: Negotiable
Reference: PR/008359_1636932190
Contact: Elizabeth Fairweather
Email: email Elizabeth

Our client is a world leader within their industry, who is committed to accelerating the transformation of their industry through superior environmentally friendly technology. The position will be focused on Salesforce Service cloud module and integration with other sales for modules or system platforms. The position will work closely with the business and stakeholders to derive the business requirements and accurately articulate the requirements to enable internal and external parties to deliver outcomes.

Skills Required

  • Education: Bachelor's degree in IT/Computer Science or in a related technical or business area
  • Minimum five - eight (5-8) years of Salesforce Service Cloud experience in implementation and support BAU and Projects
  • One or more Service Cloud implementations
  • One or more current Salesforce certifications (Administrator/Advanced Administrator, App Builder, Sales Cloud, Service Cloud, Marketing Cloud) is highly preferred
  • Range of functional or technical experience with Salesforce
  • Hands-on configuration experience of Salesforce
  • Experience with agile / scrum and waterfall development methodologies
  • Should have strong cross-functional knowledge and integration experience with other systems
  • Experience supporting IT applications within a corporate environment
  • Committed, self-motivated and excellent attention to detail
  • Strong verbal and written skills.
  • Presentation and training skills required.
  • Exposure to the retail industry highly regarded
  • An ability to work collaboratively in a project environment
  • Must be proactive with ability to think ahead, to be a team player and focussed on meeting deadlines.

Finite Recruitment specialise in IT-related positions. If you are interested in this role, or any IT-related opportunities contact Elizabeth Fairweather on 0499 522 996.