Problem Manager

Location: Sydney CBD
Job Type: Temporary
Specialisation: Other
Salary: AU$990 - AU$991 per day
Reference: CR/007737_1634086598
Contact: Chhavi Sharma
Email: email Chhavi

The Opportunity

In this role you will be responsible for resolving problems arising throughout the information system lifecycle and manage the problem management process. You will review analysis on specific incidents to identify and document root cause, prepare required change requests to resolve the problem and implement remedies to prevent future incidents.

Key Accountabilities:

  • Define, develop and communicate the practices and processes necessary for effective problem management to minimise the impact of service outages
  • Develop and maintain a database of known issues, causes and resolutions to guide the development and support teams in minimising the impact of incidents
  • Develop and produce periodic performance reports identifying the impact of known errors and the cost and benefits of root cause analysis
  • Review the response, resolution and post-incident analysis of major incidents to ensure deficiencies are identified, learnings are documented, and changes implemented to limit the risk of future recurrence

Essential requirements

  • Appropriate tertiary qualifications or demonstrated, relevant, equivalent professional experience
  • Significant experience in problem and incident management in a Service Management or Technical Support role
  • Demonstrated experience managing problems in a large multi-vendor, multi-service provider environment
  • Experience in continuous improvement in the high priority incident and problem process, including communications.

If you have the above mentioned skills and experience then please apply! (S52)