Opportunities

• Permanent Full-Time- there is also an option for a 6-month contract if you prefer
• Applicants can be located in Sydney, Brisbane or Melbourne
• Hybrid working from home/office opportunities to provide flexibility
• Salary up to $120,000 + Superannuation
• Support a client who is an iconic Australian, world recognised brand

About the Organisation

A leading Australian Technology Services Company, supporting mid-market and enterprise organisations across APAC, specialising in Digital Networks, Infrastructure, Digital Workplace, and Cyber.

About the Role

The Support Engineer role is responsible as part of a team for the elevated operational function and support of the client's network environment during the migration of infrastructure and applications.

• Technical ownership of Network and Voice support Incidents and Problems, driving resolutions during DC and UC migrations.
• Provide ongoing support to the customer in technical workshops, Major Incident bridges etc related to the DC and UC migrations.
• Support for incident management and Level 1 and Level 2 support teams.
• Take ownership to ensure documentation remains current.
• Manage equipment installed within the customer's network ensuring that agreed standards and capacity are maintained.
• Build and maintain relationships with other parts of the program.
• Attend daily support stand-up meetings and other operational forums as required.
• Ensure timely and accurate compliance with company policies and procedures, provision of business data, and development of business performance reports; and,
• Ensure database accuracy and relevance to service & device records specifically the engineering aspect of this data

Requirements

• 2-4 years of experience in a similar Network Support Role.
• Configuration Knowledge and Experience of BGP, OSPF, Spanning Tree, IPSEC, GRE Tunnels
• Deploying and supporting Cisco networking and voice equipment Cisco ASR, Nexus.
• Troubleshooting and management of Cisco networks.
• Network routers, switches, WiFi and UC
• SD-WAN technologies. Cisco Meraki, Cisco Viptela & Fortinet SD-WAN
• Firewall technologies. Juniper, Fortinet, Cisco ASA
• Network Management tools. SolarWinds, Splunk
• Understanding of the main telecommunications carriers and integrator technologies and products.
• Call Recording Server and Video System
• Excellent written and oral communication skills

Apply now!

Job reference S20