Mechanics Wanted: Motor Warranty Claims Specialist Role!

Location: Melbourne
Job Type: Permanent
Specialisation: Other
Salary: Up to AU$61800 per annum
Reference: PR/025595_1710991260
Contact: Petra Mills
Email: email Petra

Position Overview:

Are you ready to trade in your toolbox for a seat in our bustling office? We're offering an incredible opportunity for mechanics to transition into the world of Motor Warranty Claims Management. As a front-line claims assessor, you'll be at the forefront of helping customers navigate unexpected vehicle issues. Don't worry if you've never worked in claims before - we'll provide all the training and support you need to succeed.

Key Responsibilities:

  • Put your mechanical expertise to good use by assessing vehicle faults and determining the best solutions.
  • Assist customers with arranging roadside assistance via phone, ensuring they get back on the road as quickly as possible.
  • Show off your stellar customer service skills with every interaction, whether it's over the phone or in person.
  • Embrace the fast-paced environment and handle a variety of calls with ease.
  • Use your problem-solving prowess to resolve complaints and disputes, following company guidelines every step of the way.
  • Collaborate with our experienced team members and escalate claims when necessary.
  • Keep detailed records and reports to ensure nothing slips through the cracks.
  • Build relationships with stakeholders to ensure smooth communication and resolution.

Candidate Profile:

Got grease under your nails and a love for all things automotive? We want to hear from you!

  • Hands-on experience as a mechanic is a huge plus.
  • Your passion for cars is undeniable, and you're eager to expand your knowledge in the Motor Warranty Claims Management field.
  • Communication is key - you're a pro at both written and verbal interactions.
  • Thrive under pressure? Perfect - our fast-paced environment is right up your alley.
  • Detail-oriented with a knack for organisation.
  • While you enjoy working with a team, you're also capable of tackling tasks independently.
  • Ready to roll up your sleeves, dive in headfirst, and bring your energy and motivation to the table.

Why Join Us:

  • Transition from the garage to the office without missing a beat.
  • Comprehensive training ensures you're fully equipped to excel in your new role.
  • Opportunities for growth and advancement within our rapidly expanding company.
  • Join a team that's as passionate about cars as you are, in a dynamic and collaborative work environment.
  • Competitive salary and benefits package, because your hard work deserves to be rewarded.

Ready to kick your career into high gear? Apply now and start your journey with us!