L2 Support Engineer

Location: Sydney
Job Type: Permanent
Specialisation: Help Desk & IT Support
Salary: Negotiable
Reference: PR/007522_1641964456
Contact: Michael Yakunin
Email: email Michael
  • Permanent | Full-time
  • Immediate start
  • Hybrid WFH

The position performs onsite and remote desktop and server support as part of a team. Support includes all aspects of maintenance, end user support, and implementation/upgrade of existing or new equipment to various customer SOE standards.

Objectives & Responsibilities

  • Provide the design and delivery of projects across technologies such as Windows Server, Exchange, O365 and platforms (VMWare and Citrix).
  • Manage hosted customer dedicated servers.
  • Manage escalated support from Level 1 support engineers to resolution or escalation to Level 3 engineers.
  • Provide efficient and effective responses and resolutions to meet SLA targets.
  • Perform service requests including administration, software and hardware provision.
  • Assist and maintain customers MS Windows server environment during nominated windows.
  • On call is required of this role after a period.
  • Please note that answering incoming phone calls during busy periods may be required.
  • Mentoring the Level 1 Support Team
  • Training of Level 1 Support Team


  • Experience in delivery of Managed Services solutions
  • Minimum 2 years in Level 2 or higher support roles.
  • Proactively supported Windows desktops, server environments and active directory.
  • Experience as a team member of a call centre based environment.

Apply NOW