ITIL Process Analyst

Location: Sydney CBD
Job Type: Temporary
Specialisation: Business Systems/Analysts
Salary: AU$121000 - AU$132000 per annum
Reference: PR/006534_1632453114
Contact: Sarah Johnson
Email: email Sarah
  • Work From Home
  • 8-month Fixed Term Contract
  • $120,000 + super

A leading Financial Services provider is seeking an ITSM Process Analyst to join their team on an initial eight-month fixed term engagement.

Joining a small, dynamic team, the successful candidate will utilise their solid IT Service Management (ITSM) and ITIL experience combined with process improvement to contribute towards the development and delivery of strategic recommendations regarding current and future IT service offerings and technology uptake. This will be achieved by engaging with business stakeholders and technology teams, analysing technology trends within IT Infrastructure, IT Operations and ITSM, and assist in the creation of new services and processes to help the business be more efficient and effective with the right technology tools.

To be successful in this role you will need:

  • Tertiary qualifications and/or relevant industry certifications (i.e. ITIL)
  • Experience working in large, complex organisations
  • Strong knowledge of and experience working within ITSM (IT Service Management) and ITIL environments
  • Proven experience working with process improvement methodologies such Lean or Six Sigma
  • Excellent stakeholder management skills, with an ability to negotiate and influence


Job reference: S26