IT Support Analyst - Insurance

Location: Melbourne CBD
Job Type: Permanent
Specialisation: Help Desk & IT Support
Salary: AU$70000 - AU$75000 per annum + super + Bonuses
Reference: PR/011248_1655037663
Contact: Hannah MacLeod
Email: email Hannah

***MUST BE MELBOURNE BASED - WFH 3 DAYS PER WEEK***

The Role

This IT Support Analyst role will be Melbourne based sitting in the eBusiness team for a global insurance provider. You will be responsible for delivering systems support/analysis for a number of business systems. This will not be a hands on IT support role - this will be a switch board role, and you will be responsible for directing issues to the appropriate escalation point.

Responsibilities will include:

  • Maintain a high degree of customer service to internal/external users and support teams via telephone, email and direct communication channels
  • Identify and document user and system issues
  • Establish internal and external access connections to several business systems
  • Coordinate with internal & external support teams on support issues, enhancements, and platform access
  • Maintain the BAU ticketing system and ensure reporting users are kept up to date

Ideal Candidate:

  • This role will best suit someone with technical experience, wanting to step more into a People focused role
  • Excellent communication skills
  • Great systems knowledge
  • Prior experience in Insurance OR Finance
  • MUST BE MELBOURNE BASED!!!

Remuneration:

  • Open to a total package of approx $70-82K (Including Super)
  • 16% annual bonus based on individual, team and company success

Benefits:

  • Overwhelming opportunity for career development given global size of company
  • Great bonus Structure
  • Flexible working arrangements - WFH 3 days a week.

For more information call Hannah @ Finite Recruitment on 0413 248 431.

All conversations will be held in strict confidence.