IT Service Delivery Coordinator

Location: Melbourne
Job Type: Temporary
Specialisation: Other
Salary: Negotiable
Reference: CR/008038_1636347010
Contact: Mary-Ann Waterstone
Email: email Mary-Ann

We are currently seeking a Service Delivery Coordinator for an initial 6 month contract with the view to extend.

Working as part of a small team, you will be responsible for the overall management of services and supporting processes for your portfolio that enable the business. This includes:

  • Setting and agreeing service levels and key performance indicators and monitoring those on a regular basis
  • Financial management of the service; including tracking and reporting associated costs
  • Assessing the maturity of the service and developing the strategy and roadmap for the evolution and continuous development of the service.

To be considered, you must demonstrate the following:

  • Tertiary qualification in Information Technology or equivalent working experience is required
  • ITIL qualifications and experience
  • Strong understanding of Service Delivery principles
  • Strong interpersonal, collaboration, facilitation and negotiation skills with business stakeholders and vendors and suppliers.
  • Demonstrate a blend of business acumen, large-scale IT solutions know-how, governance knowledge and IT systems experience
  • Experience with relevant applications, systems and platform solutions
  • Experience with the administration and deployment of business applications
  • Understanding of information systems, development and systems integration