ICT Customer Support Officer

Location: Sydney
Job Type: Permanent
Specialisation: Help Desk & IT Support
Salary: Negotiable
Reference: PR/007664_1633672900
Contact: Jayd Venters
Email: email Jayd

We have a current opportunity for a ICT Customer Support Officer on a permanent basis. The position will be based in Sydney working for a well known Consultancy.

The role is to support the users, endpoint devices, and IT systems across thr business. You will work in a small team of support staff to implement new systems and technologies, provide excellent customer service, and fix problems across all Sydney operations.

Key Responsibilities

  • Configure, install and maintain complex software systems
  • Provide support for any issues related to directory services, printing and applications
  • Provide support for MDM and Mobile Iron systems
  • Coordinate with vendors to resolve technical problems with desktop computing equipment and Citrix workspace issues
  • Knowledge of Active Directory Servers and above with regard to Security Events logging, user CN, DNS, DHCP and GPO Implementation
  • Update and maintain the computer inventory and equipment
  • Work closely with field services staff to ensure proper escalation of technology issues
  • Respond to customer requests effectively and communicates with them to address issues

To be considered for this exciting opportunity please apply online now.