Helpdesk Level 1

Location: Brisbane
Job Type: Temporary
Specialisation: Help Desk & IT Support
Salary: Exciting opportunity to work on a major government project
Reference: CR/008447_1637631189
Contact: Nicholas Wu Leng
Email: email Nicholas

Helpdesk Level 1/2

  • Brisbane based
  • Contract position
  • Working on a major government project

Tools to succeed:

  • Prior experience providing level 1 & 2 IT support
  • Microsoft Windows support experience
  • Active Directory, Exchange and email filter administration
  • Troubleshooting skills
  • Able to convey technical information to non-technical staff
  • Excellent communication skills

Responsibilities/ Requirements

  • Proactively work towards meeting customer and organisational Service Level Agreements and achieve a high level of customer satisfaction ratings
  • Receive requests from clients, diagnose and resolve where possible or assign to appropriate area and be accountable for monitoring and follow-up action
  • Provide first level support for a range of information technology environments including network and desktop environments, Internet and intranet, software and hardware support, mobile devices and IP Telephony
  • Maintain working knowledge of current Information Technology systems, security awareness and technical skills to support a dynamic VIP focused environment
  • Undertake escalation procedures, coordinate communication with clients, support units and staff and monitor major service issues to resolution
  • Assist in the development and maintenance of technical standards, procedures, policies and systems documentation

How to apply

If you have the required skills then apply now. As this an immediate requirement, urgency is key. For a confidential discussion please contact Nick on 07 3232 2310 to discuss your next opportunity.