Customer Service - Automotive

Location: Melbourne
Job Type: Permanent
Specialisation: Other
Salary: Up to AU$61000 per annum
Reference: PR/025519_1711430318
Contact: Petra Mills
Email: email Petra

Are you ready to trade in your toolbox for a seat in a bustling office? We're offering an incredible opportunity for mechanics to transition into the world of Motor Warranty Claims Management. As a front-line claims assessor, you'll be at the forefront of helping customers navigate unexpected vehicle issues. Don't worry if you've never worked in claims before - we'll provide all the training and support you need to succeed.

Key Responsibilities:

  • Put Your Mechanical Expertise to Good Use: Assess vehicle faults and determine the best solutions.
  • Assist Customers with Ease: Help customers arrange roadside assistance, ensuring they get back on the road swiftly.
  • Show Off Your Stellar Customer Service: Provide exceptional service over the phone or in person.
  • Embrace the Fast-Paced Environment: Handle a variety of calls with ease.
  • Utilise Your Problem-Solving Prowess: Resolve complaints and disputes following company guidelines.
  • Collaborate and Escalate: Work with our experienced team members and escalate claims when necessary.
  • Keep Detailed Records: Ensure nothing slips through the cracks.
  • Build Lasting Relationships: Foster communication with stakeholders for smooth resolution.

Candidate Profile:

  • Passionate About Cars: Got grease under your nails and a love for all things automotive? We want to hear from you!
  • Customer Service Experience: Bring at least 1+ years of experience in a customer service-based role - your hands-on experience as a mechanic is a huge plus.
  • Eager to Learn: Your passion for cars is undeniable, and you're eager to expand your knowledge in the Motor Warranty Claims Management field.
  • Excellent Communicator: Proficient in both written and verbal interactions.
  • Thrives Under Pressure: Our fast-paced environment is right up your alley.
  • Team Player with Independence: Enjoy working with a team but also capable of tackling tasks independently.
  • Ready to Dive In: Roll up your sleeves, dive in headfirst, and bring your energy and motivation to the table.

Why Join Us:

  • Seamless Transition: Transition from the garage to the office without missing a beat - we'll support you every step of the way.
  • Comprehensive Training: Ensure you're fully equipped to excel in your new role.
  • Opportunities for Growth: Advance within our rapidly expanding company.
  • Passionate Team: Join a team that's as passionate about cars as you are, in a dynamic and collaborative work environment.
  • Competitive Benefits: Enjoy a competitive salary and benefits package, because your hard work deserves to be rewarded.

Ready to kick your career into high gear? Apply now and start your journey!