Claims Consultant - Motor Vehicles

Location: Victoria
Job Type: Permanent
Specialisation: Other
Salary: Negotiable
Reference: PR/008449_1641788747
Contact: Holly Crawford
Email: email Holly

About the Company:

Our client is a multi-office network located in regional Victoria and Melbourne CBD. They provide premium motor vehicle warranty and insurance products sold by trusted partners. Their goal is to deliver the best and highest quality service to customers whenever unexpected vehicle issues arise.

About the role:

An incredible Entry-Level role of managing claims of Motor vehicle warranties. This is a diverse role that will propel you into the world of Motor Vehicles Claims Management to start your career.


As a Claims Consultant, your daily duties and responsibilities include but are not limited to;

  • Assessing the Mechanical fault and determining what cause of action to take.
  • Providing excellent customer service via phone.
  • Handling high demand of inbound and outbound phone calls.
  • Liaising with stakeholders, senior team members and directing any claims requiring escalation.
  • Resolve complaints and process disputes in accordance with company guidelines.


  • At least 1-2 years in a customer service-based role
  • Previous Mechanic background or a keen interest and understanding of motor vehicles and/or car parts.
  • Strong communication skills both written and verbal.
  • Desire to work in a fast-paced environment.
  • A high level of organisational skills and high attention to detail.
  • Ability to work individually and within a team.
  • Must be resilient, motivated and energetic.

The Benefits:

  • Location is flexible of working from either Melbourne or regional Victorian office.
  • WFH options and flexibility.
  • A fantastic opportunity to join a team lead by a supportive manager with full training provided.
  • Ability to earn quarterly bonuses.

To Apply:

Click "Apply Now"

Call Holly Crawford on 0493273180 for a confidential discussion