Call Centre - Insurance

Location: Traralgon
Job Type: Permanent
Specialisation: Other
Salary: Up to AU$62362 per annum
Reference: PR/025064_1707341863
Contact: Petra Mills
Email: email Petra

An exciting entry-level opportunity awaits for a customer service whizz wanting to develop their skills in Motor Warranty/Claims management, now expanded to include the management of roadside assistance calls. We are actively seeking a dynamic customer service specialist with a genuine passion for cars. This role offers an unmissable chance for career growth!

Our client specialises in premium warranty and insurance products offered through trusted partnerships. With a commitment to delivering top-tier service for unexpected vehicle issues, this role offers substantial growth potential. The company has recently revamped its training and internal processes, providing a diverse and enriching experience. Supported by an exceptional manager, this role opens doors to the exciting realm of Motor Vehicles and Claims Management, requiring no prior experience.

The Role:

As a Claims assessor, your responsibilities extend to managing roadside assistance calls, making your role even more dynamic. Daily duties include, but are not limited to:

  • Assessing mechanical faults and determining the appropriate course of action.
  • Providing exceptional service on all calls, including roadside assistance.
  • Handling both inbound and outbound phone calls.
  • Resolving complaints and processing disputes according to company guidelines.
  • Collaborating with senior team members, directing, and escalating claims.
  • Writing accurate and detailed reports.
  • Liaising with stakeholders as needed.

The ideal candidate will possess the following:

  • Minimum of 1+ years in a customer service-based role.
  • A genuine interest in cars and motor vehicles, with an understanding of car parts or a background in mechanics.
  • Strong communication skills, both written and verbal.
  • Ability to thrive in a fast-paced environment, handling phone calls efficiently.
  • High organisational skills and attention to detail.
  • Capability to work both independently and within a team.
  • Resilience, motivation, and energy are key attributes.

Don't miss out on this opportunity to embark on a rewarding career in Motor Vehicles and Claims Management, where your skills and enthusiasm will be valued and nurtured. Apply now!