An exciting entry-level opportunity awaits for a customer service whizz wanting to develop their skills in Motor Warranty/Claims management, now expanded to include the management of roadside assistance calls. We are actively seeking a dynamic customer service specialist with a genuine passion for cars. This role offers an unmissable chance for career growth!
Our client specialises in premium warranty and insurance products offered through trusted partnerships. With a commitment to delivering top-tier service for unexpected vehicle issues, this role offers substantial growth potential. The company has recently revamped its training and internal processes, providing a diverse and enriching experience. Supported by an exceptional manager, this role opens doors to the exciting realm of Motor Vehicles and Claims Management, requiring no prior experience.
As a Claims assessor, your responsibilities extend to managing roadside assistance calls, making your role even more dynamic. Daily duties include, but are not limited to:
- Assessing mechanical faults and determining the appropriate course of action.
- Providing exceptional service on all calls, including roadside assistance.
- Handling both inbound and outbound phone calls.
- Resolving complaints and processing disputes according to company guidelines.
- Collaborating with senior team members, directing, and escalating claims.
- Writing accurate and detailed reports.
- Liaising with stakeholders as needed.
The ideal candidate will possess the following:
- Minimum of 1+ years in a customer service-based role.
- A genuine interest in cars and motor vehicles, with an understanding of car parts or a background in mechanics.
- Strong communication skills, both written and verbal.
- Ability to thrive in a fast-paced environment, handling phone calls efficiently.
- High organisational skills and attention to detail.
- Capability to work both independently and within a team.
- Resilience, motivation, and energy are key attributes.
Don't miss out on this opportunity to embark on a rewarding career in Motor Vehicles and Claims Management, where your skills and enthusiasm will be valued and nurtured. Apply now!